How to be a great leader in the hospitality industry.

What does it take to be a great leader? How can we lead our teams to success? What makes you different from every other employee that makes you stand out as a leader.

As an industry leader myself, I often ponder those questions and wonder what can I do differently to make sure those who I mentor, guide and lead have someone who is trustworthy and experienced for that role.

But how can we get past that feeling of not being a good enough leader? Why are we so hard on ourselves, and most importantly how can we actually be a great leader?

Well, I have some tips for you, that should lead you to success and stand out as a hospitality leader in the future.

  1. Make your priority about the people surrounding you.

Your team, your guests and your boss are the most important people within your position. Think of yourself as the person any of those people can come too. A great leader is someone who is open and approachable, who is there for their team and makes their happiness a priority. Get to know the team you are leading, give them constructive feedback and compliment them when they do well. You don't need to be a pushover or a relaxed leader, rather someone that is respected looked up too and full of knowledge.

Allowing your team to play to their strengths and working on their weaknesses only gives room to develop into a dream team. It all starts with you!

2. Engage in open and honest communication with your co-workers.

Did you make a mistake? Was there something that you don't understand?


Be honest about it. Ask your team for help, tell them the truth about how you are feeling, don't hide it away. Trust me, managers are not only hired for their knowledge, but for their ability to connect with others and guide their team to success. The amount of times I have made mistakes is a lot and if I didn't know something it was also hard to accept but that's okay. Just because you are a leader doesn't change the fact you are human.

Make sure that you encourage your team to talk about any challenges they are facing or any areas they think could be improved upon. This will allow for a team that trusts each other, a team that is honest and looks to you for inspiration.

3. Be positive.

There is a really lovely quote by Shannon L. Alder “When you are joyful, when you say yes to life and have fun and project positivity all around you, you become a sun in the center of every constellation, and people want to be near you.”

I mean what could be more beneficial for the hospitality industry? All we want is to make our guests happy, to create unforgettable memories that are going to change the lives of staff and guests alike. So yes, it can be tough sometimes to get through the work. We've all been there, sitting at work 12 at night after a heavy service or unhappy guests wishing we could just get some sleep, but positivity starts with you as a leader

and it drips down to the rest of your team.

Watch how your positive attitude has a ripple effect on the interaction between your staff and the guests. It becomes easier for guests to be happier, simply because your staff are happy at work. It is a win-win situation! So keep smiling!!

4. Be extremely clear about your goals and what your team needs to do to achieve them

Having clear goals not only boosts your production but also lets your team work harder to achieving those milestones with you.

Create timelines, guidelines and revisit them often to see how close you are to reaching your goals. Explain to your staff how they fit into the procedure and what they can do to make sure they do their part to help you achieve success.