My Career... At a Glance

Saffire From Above
Saffire From Above

press to zoom
Saffire Dining Room
Saffire Dining Room

press to zoom
Enjoying Hikes In Freycinet
Enjoying Hikes In Freycinet

press to zoom
Saffire From Above
Saffire From Above

press to zoom
1/8

Saffire Freycinet, TAS, Australia

My first real hotel position! I Fell in love with the property when the general manager Justin King came to do a guest talk at our university. 

Position- Food and Beverage. Within the Food and Beverage department at Saffire, it was heavily wine focused and the food was so fresh and local that the menu's changed every single day. Guests every night would be treated to specially curated wine pairings and tailored menus to specific likes. 

Thoughts - This was the place that really defined my skills as a future hotelier, it challenged me in every way to grow and become better. The beginning was difficult as I did not have much knowledge of wine or fine dining, took about 2-3 months to really get the hang of it. The hotel itself is spectacular, the guests are extremely kind and the management was beyond supportive. Justin King was a hands on general manager that made connections with every staff member and guest, he was a true leader in this aspect. The time I had there holds a special spot in my heart. 

About the Hotel - One of the Luxury Resorts of Australia with great amounts of awards including number 1 Best Luxury Hotel in Australia & Best Luxury Hotel in South Pacific in 2019. The hotel has 20 rooms overlooking the Hazard Mountains in Coles Bay, Tasmania. Truly spectacular.

Matakauri Lodge, Queenstown, New Zealand

The most challenging position with the greatest view. Matakauri Lodge was the definition of exceptional guest experience and attention to detail. 

Position- Front Office. With only 5 front office members in the team and only 1 person on a shift at a time, you worked together with the lodge manager to make sure the entire hotel ran smoothly every day. All staff including the lodge manager relied on the front office staff to know every detail and movements of guests at every minute in order to operate.

Duties - In this front office you were both the concierge and Front office. From organizing helicopter charters to limosines to wine tastings on top of glaciers you organized it ALL. We had to know the exact time of guests arrivals, their plans every day and where they were at every second in order to communicate with housekeeping, food and beverage and management.

BEST PART - The best part of working in front office in this type of hotel is the fact that you had to try out all the activities that we offered to guests. That meant helicopter rides, white river rafting and heaps of vineyard wine tastings. It was AWESOME. 

Thoughts - This job was HARD. I think I spent about 3 months coming to work nervous about the day ahead. However it was the most rewarding job I have had to this day. The amount of learning and connection you had with the guests was insane. Once I had the hang of the intensity of the tasks it easy to say this was my favorite position and would definitely go back. This position upgraded my leadership skills as you were hands on with every department and they relied on you to communicate to a high degree so they could organize their movements.

Emanuel Grosch as Lodge Manager was amazing, patient and taught me a great deal. He always gave time to his staff and I still look up to him today!

About the Hotel - Located right on Lake Wakatipu the view literally could not get better except for the unbelievable sunrises and sunsets the whole of Queenstown looks like a fairytale. Matakauri Lodge is one of 3 properties owned by The Robertsons and has 12 Rooms (16 with the owners cottage) and in October 2020 won the award for number 1 in the Luxury  Top Resorts in Australia in the South Pacific, and No 11 in the Top Resorts in the World. 

Sunrise From the Hotel
Sunrise From the Hotel

Every morning shift was welcomed by this kind of view, so lucky!

press to zoom
Lake Pukaki
Lake Pukaki

On a road trip to to go see the stars, lakes like these are everywhere

press to zoom
First Month in Queenstown - Pretty Happy!
First Month in Queenstown - Pretty Happy!

press to zoom
Sunrise From the Hotel
Sunrise From the Hotel

Every morning shift was welcomed by this kind of view, so lucky!

press to zoom
1/20
Champagne
View from Park Hyatt Sydney
View from Park Hyatt Sydney

press to zoom
Best Team!
Best Team!

press to zoom
First day at Work
First day at Work

press to zoom
View from Park Hyatt Sydney
View from Park Hyatt Sydney

press to zoom
1/9

Park Hyatt Sydney, Australia 

Part 1 

What could be better than working in the iconic Park Hyatt Sydney. Right next to the Harbour Bridge, Opera House and situated in the historic Rocks area, this hotel is truly a goal to not only stay as a guest but to call yourself lucky to work there. 

Position- Food and Beverage. After working in Saffire I had the advantage of already knowing what would be expected from me in fine dining. The challenge came with the fact the restaurant was larger, the hotel was larger and the service was faster all while being expected to curate exceptional service it was difficult to adjust to the pace, however, it did not take long and the team was one of the greatest i've worked with. 

Thoughts- Park Hyatt Sydney was the first chain hotel that I worked for and I picked them specifically because they still had a small room count compared to most city hotels (155 rooms). I wanted to see how a larger hotel could still deliver the best service in comparison with small luxury hotels. The best part about working here was that every team member was ambitious and hungry to improve their skills and roles within the hotel. Working at Park Hyatt really opened my eyes to greater world of hospitality and how high you could actually reach in those larger hotel brands.

For me personally, I do prefer those small luxury hotels that have a small team and remain individual simply because I work better with guests by having more time and my goal is not to reach a corporate position but rather a leader in the industry and of a team that feels like a small family. In saying that, Hyatt was dedicated to your growth and if you wanted to get those promotions, it can be done. 

About the Hotel - I could go on and on about the awards Park Hyatt Sydney has achieved, it really is one of the best. To work its exceptional for students and long standing professionals. 

Park Hyatt Sydney, Australia 

Part 2

Fast track 6 months into working for Park Hyatt and an amazing opportunity came around. One that I never thought I would move into! 

Position- Human Resources. Finding staff, analysing resumes, interviews, induction procedures and being a constant shoulder to lean on from staff.

Thoughts- The connection gained from the staff was awesome!  It was such a unique experience to see the hotel from a different perspective that was not focused on guest experience directly but the choices you made in staffing ultimately led to a great guest experience. 

I had 3 amazing leaders showing me the ropes, all of them dedicated to the success of every staff member. 

Being able to see the other side of the hiring process is the reason now I want to be able to help future hotel and industry leaders reach their full potential by breaking down the barrier from resumes to being hired and continuing their journey. 

You will see that I will be putting a lot of HR related content that included tips for interviews, resume writing and even to gaining those promotions. 

So don't be afraid to send me questions about where you want to be in the future. I want to help you and inspire you to reach your goals!

 

Career Advisement and Recruitment Day
Career Advisement and Recruitment Day

Twice a year the big hotel brands like Hyatt, Marriot, Four Seasons etc go to the Blue Mountains Hotel School to meet students and give advice for the positions they would like to be in.

press to zoom
My New Role in HR
My New Role in HR

press to zoom
My Last Day at Park Hyatt Sydney
My Last Day at Park Hyatt Sydney

press to zoom
Career Advisement and Recruitment Day
Career Advisement and Recruitment Day

Twice a year the big hotel brands like Hyatt, Marriot, Four Seasons etc go to the Blue Mountains Hotel School to meet students and give advice for the positions they would like to be in.

press to zoom
1/7

Now

De Witte Lelie, Antwerp, Belgium

IPA Beer
Presidential Suite
Presidential Suite

press to zoom
Deluxe Room 5
Deluxe Room 5

press to zoom
Luxury Suite 9
Luxury Suite 9

press to zoom
Presidential Suite
Presidential Suite

press to zoom
1/5

How did I land up in Belgium?! It was unexpected, unplanned and well... The perfect example of hospitality life at its finest, that being you always find yourself faced with global opportunities no matter what position you are in. 

My story did take a little bit of a different turn. I happened to meet a Belgian Boy during my time at Park Hyatt and well you know, life happens. At that time my parents were also moving to Canada for a new job opportunity and I was hit with multiple decisions that I had to make quickly:

  1. Move to Canada with my parents

  2. Move to Belgium with this amazing Belgian boy 

  3. Stay in Sydney. 

So here I am! In Belgium learning a very unique language that I quite honestly never thought I would and working of course at the best hotel in Antwerp, De Witte Lelie.

Position - Assistant Manager 

So far - The dream I have had for years, the small luxury boutique hotel with a team like a family. The designs of the hotel are incredible and eclectic. The Designer Ann while not a commercial interior designer is the owner's wife and has an exceptional eye for specialness. Just coming to the hotel is an experience and with a team like ours, we are destined to succeed. 

Two months after I arrived in Belgium Corona hit and we've been closed for the most part of the year. Hospitality of course in all parts of the world has suffered tremendously. 

Alas, time to keep pushing through!